Due to the nature of digital products, we cannot issue a refund once the files have been downloaded. However, we will consider granting a refund that meets certain internal criteria (e.g. duplicate order), and will grant refunds at our reasonable discretion.
Nothing herein grants an obligation by ONE Presets to issue a refund. However, we will do everything possible to ensure that you are happy with your purchase!
Please know that your satisfaction is our goal. These presets are our humble works of art. We stand behind our products and with our customers! We want you to be satisfied with the outcome so we will make reasonable effort to ensure that you are happy with your purchase! If for any reason the outcome is not what you expected, please reach out so we can help resolve the issue.
We’re incredibly responsive and take great care of our customers. Please feel free to get in touch with us at firstname.lastname@example.org with any questions or concerns and we'll be happy to help! 🙂